Privacy Policy

1. General Provisions

1.1 “Evocabank” CJSC (hereinafter referred to as the Bank) respects the right of privacy and values the trust of the customers, partners and employers.
We protect and do not share personal information in accordance with the requirements of RA Law on Personal Data Protection.
1.2. This Policy introduces the Bank’s principles of the Privacy Policy with regard to information collection, usage and disclosure which is provided to the Bank through the website www.evocabank.am (hereinafter referred to as website). Please familiarize yourself with this Privacy Policy before providing your personal information to the Bank.
1.3. By using the website and providing personal information to the Bank through it, you acknowledge the terms of the subject Privacy Policy.
1.4. The website may contain links to the websites of other companies. When by using the link you leave the Bank’s website, the Bank is no longer accountable for the privacy policy of those websites. For this purpose, we advise you to familiarize yourself with the privacy policy of the given company before sharing your personal information with them.

2. Information Collection and Usage

2.1. The Bank collects and uses personal information in order to be able to provide services and identify the needs and the interests of its customers and partners. Particularly, we use the information:

  • to keep in touch with you,
  • to provide services to you,
  • to inform you about the changes in the services provided to you as well as about the introduction of new services,
  • to send offers to you,
  • to improve the service quality,
  • to improve the website performance.

2.2. The personal information obtained through the website can be combined with the information that you provide to the Bank by other means (verbally or orally) while visiting the Bank and/or submitting documents and/or calling Contact Center etc.
2.3. The received data will not be transferred outside the Bank without your consent, still the data can be used within the Bank by any structural-territorial subdivision.
2.4. The information provided by you is stored in a database which is being updated with every new data received.

3. Information Access

3.1. The Bank provides access to your personal data only to those employees who need the information in order to provide services to you or get in touch with you.
3.2. The Bank does not sell or transfer your personal data to any third party without advising you about it beforehand.
3.3. The site hosting companies and those individuals who support the Bank in the operation, maintenance and servicing of the website are not considered as third party, provided that those individuals are obliged to keep the confidentiality of the data.
3.4. The Bank may also disclose the information in cases prescribed by the law, for reasons of protecting the rights, property or security of the Bank and other persons.
3.5. Non-personal information about you can be provided to a third party for marketing, advertising or other purposes.


4. Opportunity to Chose

4.1. The Bank gives you an opportunity to receive various type of information, which can include information on the new products and services, special offers. All the materials of the Bank are presented electronically, in case you do not want to receive any information, you can refuse by contacting the Bank.

5. Online Surveys

5.1. The Bank can also conduct surveys, where you may be asked questions about your age, income, gender, etc. The Bank required this information for offering new services, identifying the consumers’ needs and improving the quality of banking products and services.

6. Information Security Assurance

6.1. Any data that you enter into the website is protected by modern technology. The Bank also uses security mechanisms in order to ensure the security of the personal data that you provide.

7. Information Update

7.1. In case if in future you decide not to receive any e-mail and prefer to delete from the databases any personal data provided to the Bank through the Bank’s Website, then you can refer to the Bank.

8. Privacy Policy Amendments
8.1. Any amendment to the subject privacy policy will be posted on this page. Thus, you will always know what information the Bank collects and how uses it.