Card Technology and Operations Specialist

Role description:

Evoca is looking for a Card Technologies and Operations Specialist who will handle phone calls related to card inquiries, provide professional support on payment card functions and issue resolution and manage the ticketing system by ensuring proper processing, routing to the appropriate teams and monitoring completion.

What will you gain?

We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:

• health insurance;
• travel insurance;
• favorable terms of Evoca products and services;
• holiday and year-end bonuses;
• bonuses on marriage, birth of a child;
• paid days off;
• sport package;
• English language trainings;
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).

What will you be doing?

• develop proposals to improve, automate and optimize card functions and processes;
• analyze recurring issues and present automation tasks to the digital committee;
• ensure effective correspondence and phone support with collaborating partners;
• analyze inquiries and issues received from customers, provide clarifications and support.

What skills are we looking for?

• have at least 2 years of experience in the banking sector;
• have excellent Armenian and good knowledge of Russian and English;
• know business processes and internal regulations related to payment cards;
• possess analytical and creative thinking;
• demonstrate strong communication and negotiation skills;
• understand business ethics principles;
• show initiative and high sense of responsibility;
• work effectively in a team;
• demonstrate time management skills;
• learn quickly and show willingness to learn;
• adapt to changes flexibly;
• know MS Word and Excel (knowledge of PowerPoint considered an advantage);
• have excellent knowledge of AS-Bank 4.0 system.

Please send your CV to [email protected] by indicating "Card Technology and Operations Specialist" in the subject line of the e-mail.