Digital Service Specialist

Role description:

Evoca is looking for a Digital Service Specialist responsible for handling online customer applications, processing digital transactions, supporting clients, and resolving system-related issues.

What will you gain?

We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:

• health insurance;
• travel insurance;
• favorable terms of Evoca products and services;
• holiday and year-end bonuses;
• bonuses on marriage, birth of a child;
• paid days off;
• sport package;
• English language trainings;
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).

What will you be doing?

• proceed customer applications submitted through online systems;
• implement transactions by fast money transfer systems;
• implement other online services provided by the Bank;
• reply to messages sent by clients via online systems;
• in case of any problems with the online systems contact the customer and quickly fix the;
• in case of suspicious transactions or rejected ones, contact the customer and provide details about the rejection ability to navigate and be successful in a fast-paced environment;
• implement other tasks assigned by the supervisor.

What skills are we looking for?

• university degree in economics or finance;
• at least a year's professional experience in the field;
• excellent command of Armenian banking legislation;
• good knowledge of AS-Bank 4.0 software program;
• negotiation and conflict management skills;
• customer-oriented approach;
• ability to navigate and be successful in a fast-paced environment;
• excellent command of Russian and English.

Please send your CV to [email protected] by indicating "Digital Service Specialist" in the subject line of the e-mail.