Call center specialist (Day shift)

Role description:

Evoca is looking for a Contact Center Specialist who will be responsible for providing information and consultation to clients, as well as ensuring follow-up communication with them.

What will you gain?

We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:

• health insurance;
• travel insurance;
• favorable terms of Evoca products and services;
• holiday and year-end bonuses;
• bonuses on marriage, birth of a child;
• paid days off;
• sport package;
• English language trainings;
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).

What will you be doing?

• answer customer’s phone calls and provide necessary information;
• identification of customer needs, consultation and sales through phone calls, electronic media and communication software;
• checking up, processing and implementing customer messages received from remote service systems;
• working with databases, implementing data entries;
• preparation and presentation of relevant reports.

What skills are we looking for?

• university degree;
• at least a year's professional experience at bank as a Call center specialist;
• excellent communication skills, literate speech;
• customer-oriented approach;
• ability and desire to learn quickly;
• advanced skills of customer acquisition and sales;
• negotiation and conflict management skills;
• fast orientation;
• initiative and high sense of responsibility
• excellent knowledge of Russian and English.

How to apply?

Please send your CV to [email protected] by indicating "Call Center Specialist" in the subject line of the e-mail.