Call center specialist (Night shift)

Role description:

Call center specialist will be responsible for providing proper information about our services, loans and products as well as delivering tailored advisory services․

What will you gain?

We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:

• health insurance;
• travel insurance;
• favorable terms of Evoca products and services;
• holiday and year-end bonuses;
• bonuses on marriage, birth of a child;
• paid days off;
• sport package;
• English language trainings;
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).

What will you be doing?

• answer customer’s phone calls and provide necessary information;
• identification of customer needs, consultation and sales through phone calls, electronic media and communication software;
• checking up, processing and implementing customer messages received from remote service systems;
• working with databases, implementing data entries;
• preparation and presentation of relevant reports.

What skills are we looking for?

• university degree;
• at least a year's professional experience at bank as a Call center specialist;
• excellent communication skills, literate speech;
• customer-oriented approach;
• ability and desire to learn quickly;
• advanced skills of customer acquisition and sales;
• negotiation and conflict management skills;
• fast orientation;
• initiative and high sense of responsibility
• excellent knowledge of Russian and English.

How to apply?

Please send your CV to [email protected] by indicating "Call Center Specialist" in the subject line of the e-mail.