Frequently Asked Questions

Cards

What is the difference between MasterCard and VISA cards?

There is no essential difference between VISA and MasterCard payment systems. Both are international payment systems that are operating worldwide. At Evocabank you can obtain MasterCard Standard, MasterCard Gold, MasterCard Business, as well as Visa Classic, Visa Gold, Visa Infinite contactless PayWave cards without visiting the Bank through EvocaTOUCH application. The cards are delivered free of charge within the territory of RA.
You can get acquainted with the tariffs for card issuance and servicing here.

What advantages do Evocabank cards have?

Evocabank offers international VISA and MasterCard payment system cards, ArCa local cards, as well as ArCa MIR cards, which are being served in all the cities of the Russian Federation at Russian card rates.
VISA and MasterCard cards are international, chip cards which are served in more than 210 countries of the world and more than 30 mln trading points.
At Evocabank you can obtain MasterCard Standard, MasterCard Gold, MasterCard Business, as well as Visa Classic, Visa Gold, Visa Infinite contactless PayWave cards without visiting the Bank through EvocaTOUCH application.
By making shopping with Evocabank cards you can get 2-44% discount in the leading stores and entertainment places of Armenia.
The card balance, as well as statement can be tracked through EvocaTOUCH application that is provided to you free of charge.

Why does the card to card transfer take long?

Card to card transfer through ATM or arca.am website is done immediately, but the amount is reflected on the card account on the next working day. In case of making transfer during the working hours through EvocaTOUCH application from one card account to another card account of Evocabank, the amount becomes available on the card balance within 1 hour and during non-working hours on the next working day.
In case if you want the amount transferred to the card account be activated on the card immediately, you can transfer the amount from the settlement account.

When does the money settle back on the card if cancelling the online transfers?

If the online purchase is cancelled, the amount will be returned back to the card within 20 working days. The term is conditioned by the fact that the transaction is international.

Is it possible to change the PIN code?

You can change the PIN code of the card through Evocabank ATMs. You need to enter the active PIN, select the Additional button and make the required changes.