Digital Service Specialist (Evening Shift)

Role description:

Evoca is looking for a Digital Service Specialist who will be responsible for receiving, processing, and ensuring the proper handling of applications submitted by customers through online platforms.

What will you gain?

We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:

• health insurance;
• travel insurance;
• favorable terms of Evoca products and services;
• holiday and year-end bonuses;
• bonuses on marriage, birth of a child;
• paid days off;
• sport package;
• English language trainings;
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).

What will you be doing?

• proceed customer applications submitted through online systems;
• implement transactions by fast money transfer systems;
• implement other online services provided by the Bank;
• reply to messages sent by clients via online systems;
• in case of any problems with the online systems contact the customer and quickly fix the;
• in case of suspicious transactions or rejected ones, contact the customer and provide details about the rejection ability to navigate and be successful in a fast-paced environment;
• implement other tasks assigned by the supervisor.

What skills are we looking for?

• university degree in economics or finance;
• at least a year's professional experience in the field;
• excellent command of Armenian banking legislation;
• good knowledge of AS-Bank 4.0 software program;
• negotiation and conflict management skills;
• customer-oriented approach;
• ability to navigate and be successful in a fast-paced environment;
• excellent command of Russian and English.

Please send your CV to [email protected] by indicating "Digital Service Specialist (Evening Shift)" in the subject line of the e-mail.