Digital Support Specialist (Evening Shift)

Role description:

Evoca is seeking a Digital Support Specialist who will be responsible for processing and monitoring digital transactions and providing customer support.

What will you gain?

We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:

• health insurance;
• travel insurance;
• favorable terms of Evoca products and services;
• holiday and year-end bonuses;
• bonuses on marriage, birth of a child;
• paid days off;
• sport package;
• English language trainings;
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).

What will you be doing?

• escalate issues to relevant teams;
• analyze digital product issues and present automation proposals;
• communicate with customers on technical matters;
• create accounts for new customers;
• verify and analyze ArCa P2P transaction documents and ensure approval or cancellation when necessary;
• review and process transactions in remote systems, perform checks in relevant systems (e.g., Smart Vista) and ensure their approval or cancellation;
• process inquiries received from partner organizations and provide appropriate responses regarding transactions;
• service transactions performed via the VPOS system, including handling chargeback processes and forwarding inquiries related to unrecorded transactions to partners;
• monitor and analyze transactions carried out through terminals and self-service devices;
• investigate and resolve issues related to QR code payments.

What skills are we looking for?

• computer proficiency, including MS Excel (intermediate to advanced), CRM systems (Jira), and Postman;
• intermediate level of MS Excel (IF, VLOOKUP, etc.);
• knowledge of banking or payment systems (transaction processing);
• good command of English and Russian;
• basic understanding of APIs, logs, and programming (considered an advantage);
• ability to work with large volumes of information;
• strong organizational skills, including time management and meeting deadlines;
• ability to work in a team;
• analytical thinking;
• ability to quickly navigate complex situations and propose effective solutions.

Please send your CV to [email protected] by indicating "Digital Support Specialist (Evening Shift)" in the subject line of the e-mail.