Call Center Specialist (Day Shift)

Required qualifications:

• university degree;
• at least a year's professional experience at bank as a Call center specialist;
• good knowledge of electronic communication software like Skype, Viber, WhatsApp, etc;
• excellent communication skills;
• customer-oriented approach;
• negotiation and conflict management skills;
• fast orientation;
• initiative and high sense of responsibility;
• excellent knowledge of Russian and English (oral and written).

Job responsibilities:

• answer customer’s phone calls and provide necessary information;
• identification of customer needs, consultation through phone calls, electronic media and communication software;
• checking up, processing and implementing customer messages received from remote service systems;
• preparation and presentation of relevant reports;
• implement other tasks assigned by the supervisor.

Application procedures:

Interested applicants should send their CVs to: [email protected] indicating "Call center specialist (day shift )" in the subject line of the e-mail.
Only short-listed candidates will be interviewed.